Terms and conditions

These Terms & Conditions govern the use of the HANA website and the purchase of products from HANA. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Products & Availability

All products are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice.

Product descriptions, images, and measurements are provided for guidance only. Slight variations may occur due to craftsmanship, fabric, or design.

2. Orders & Payments

Orders may be placed online, through our sales agents, or in-store. All payments must be completed before an order is processed.

For bridal, custom, or special orders, deposits or alternative payment arrangements may apply.

3. Production & Delivery

Production and delivery timelines are estimates and may vary depending on design complexity, customization, and destination.

Shipping is offered worldwide. Delivery times begin once the order has been dispatched. HANA is not responsible for delays caused by couriers, customs clearance, or circumstances beyond our control.

4. Customs & Duties

Customs duties, import taxes, or local fees are the responsibility of the recipient. These charges are determined by the destination country and are not included in the product price.

5. Returns & Exchanges

All returns and exchanges are subject to approval and must comply with our Returns & Exchanges Policy.

Custom-made, made-to-measure, customized, and sale items are not eligible for return or exchange.

6. Intellectual Property

All content on this website, including images, designs, text, logos, and trademarks, is the property of HANA and may not be used, reproduced, or distributed without prior written consent.

7. Limitation of Liability

HANA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by law.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable laws of the European Union and the country in which HANA operates.

9. Changes to Terms

HANA reserves the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.