FAQs

You can place an order in three ways:

• Online via our website – Browse our collections and complete your purchase directly on our official website.

• Through our sales agents – Contact our team on WhatsApp for personalized assistance before or during your order.

• In-store – Visit any of our physical store locations to place your order in person.

We accept secure online payments through our website. For bridal, custom, or special orders, alternative payment methods and deposits may be arranged upon request. Please contact our team for assistance.

We offer both standard sizes and made-to-order (custom) dresses.

• For standard sizes, please refer to our Size Chart.

• For custom sizes, we recommend being measured by a professional tailor or following our How to Measure video guide for the most accurate results.

If you are unsure which option to choose, our team is always happy to assist you.

Yes. If you cannot visit our stores or a professional tailor, we can schedule a virtual fitting appointment where our team will guide you step by step through the measuring process.

Yes, most designs can be customized.

Possible adjustments include:

• Slit modifications

• Décolleté changes

• Length adjustments

Please note that some modifications may be limited depending on the design, fabric, or structure of the dress.

Some designs are available in multiple colors, while others are offered in a single color. If you have a specific color in mind, please contact our team to check availability.

Transparency can vary depending on the fabric and design of the dress. We recommend reviewing the product description, which includes details about fabric and lining. If you are unsure, our sales team is always available to advise you before placing your order.

Yes. We offer several lining options, including:

• High-waist shorts (matching color or nude, worn separately)

• Short or long skirts (attached to the dress, nude or matching color)

• Full lining (integrated throughout the entire dress)

When placing your order, leave a note with your preferred option. Our team will contact you to confirm the most suitable lining for your dress.

Yes. Through our “Tailored For You” service, you can collaborate directly with our designers to create a fully custom dress from concept to final piece. This service is ideal for bridal gowns and special occasions requiring a unique design.

Production time depends on the type of product. Estimated timelines are shown in each product’s description section. For a more precise timeline, you may contact our sales agents before ordering.

We offer free worldwide shipping. Delivery times vary by destination and begin once the order has been shipped.

Yes, we ship worldwide using trusted international courier services. Once shipped, you will receive a tracking number to follow your order.

For complete information regarding production timelines, shipping, delivery, and customs, please refer to our Shipping & Delivery Policy.

Yes, we do accept returns and exchanges.

All requests are subject to review and approval and must meet our return conditions.

Return or exchange requests must be submitted within 2 days of receiving your order, either through our Request a Return form on the website or by contacting one of our sales agents.

Please note that custom-made, made-to-measure, customized items, and sale items are not eligible for returns or exchanges.

For full details, please refer to our Returns & Exchanges Policy.